Last updated: January 2025. This policy applies to all users in Bangladesh registered on the s24 platform.
S24 places the highest priority on protecting your personal data. This privacy policy describes what data we collect, how we use it, and how we keep it secure. By using the platform, you are considered to have fully accepted this policy. We are committed to ensuring your privacy in accordance with applicable data protection laws in Bangladesh and international standards. Any changes will be updated on this page and registered users will be notified.
When registering an account on s24, your name, email address, mobile number, and date of birth are collected. Identity verification may require information from your national ID card or passport. Payment method details are collected for financial transactions, but full card numbers are never stored. Your device type, browser, IP address, and usage patterns are automatically recorded while using the platform. This information is used solely to improve service quality and ensure security.
Collected data is primarily used for account management, transaction processing, and customer service. Data is analyzed to ensure platform security and prevent fraud. Your preferences and usage patterns are analyzed to provide a more enhanced and personalized experience. Data may also be used to fulfill legal obligations and meet regulatory requirements. Data is not sold or transferred to any third party for marketing purposes without your consent.
S24 never sells your personal data to third parties for commercial purposes. Limited data may be shared with trusted partners for payment processing, identity verification, and technical support, but they are also bound by the same privacy standards. Data may be provided in response to valid orders from law enforcement agencies or courts. Users will be notified in advance in the event of a business merger or acquisition. Strict agreements and security protocols are followed for all third-party data sharing.
All your personal and financial information is protected with SSL encryption technology. Our servers and databases undergo regular security audits and follow the latest cybersecurity standards. Only authorized staff may access your data for specific purposes, and every access is logged. Automated alerts are triggered when suspicious activity is detected. In the event of a security breach, affected users will be notified within the legally required timeframe.
The s24 platform uses cookies to ensure smooth operation and improve the user experience. Session cookies are used to maintain login state, and performance cookies are used to monitor platform speed and functionality. You can control or disable cookies from your browser settings, though this may limit some features. We do not use third-party advertising tracking cookies. Contact our support team to learn more about our cookie policy.
You may request to view, correct, or delete your stored data at any time. Under the right to data portability, you can request your data in a common format. You can opt out of marketing communications at any time. You also have the right to object to the processing of your data. To exercise these rights, write to our support email and we will respond within 30 business days.
Your data is retained while your account is active. Even after account closure, certain data may be kept for a specified period in accordance with legal obligations. Financial transaction records are retained in accordance with Bangladesh's financial regulations. After the specified period, data is securely deleted or anonymized. For more details on our data retention policy, visit our FAQ View categories.